Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Need help with a return, here is everything you need to know:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that all items bought on sale, whether from clearance section or a promotional sale are final sale and not eligible for return.

Please note that returns will need to be sent to the following address: 214 1/2 E Main Ave, Bismarck, North Dakota, USA 58501. Customer provides their own return shipping with a shipping provider of themselves.

Item must meet the criteria for the return to be accepted and refund to be made. Refunds are in-store credit only and typically come in form of a digital gift card.

Return process must have started prior to the 14 day deadline, returns may be accepted after the 14 day deadline as long as the process started within the 14 days. Processing the return takes up to 7 days after item has been received by Hiccups.

You can always contact us for any return question at hiccupsnd@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with in-store credit within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hiccupsnd@gmail.com.